If the video resolution has been set higher than what is supported by the monitor or video card, or the video card drivers currently installed are corrupt, you will get a distorted resolution. To recover the picture in Microsoft Windows, follow the steps below.
- Shut down the computer. If your display is distorted and you're unable to properly shut down, turn off the computer.
- Turn the computer on again and boot into Safe Mode.
- Once in Safe Mode, the resolution setting will be set at the lowest setting, allowing you to navigate through Windows.
- Change the resolution back to a lower setting by clicking Start, Settings, Control Panel and click or double-click the Display icon.
- Within the Display Properties window, click the Settings tab and adjust the settings. If you are unsure what your original settings were, we recommend at least 800 x 600 with 256 colors or the lowest available setting.
- After the settings have been changed, click Apply, close out of all windows and restart the computer.